Execution & Program Management – Process Reengineering & Solution Implementation

Engaged by executive management at a Fortune 250 company to lead a process reengineering, workflow automation, and reporting program for the review, approval, and tracking of international travel requests. The company had failed in three previous attempts to implement this complex program. With 10,000+ international trips per year, a large percentage going to high risk areas or war zones, international travel was a major risk area and business process challenge for the company. Achieved a consensus on the unified business process and system requirements amongst 30+ senior managers and subject matter experts across 20 business units and almost a dozen corporate departments. Led team that designed, developed, tested and deployed a system that streamlined and automated the process for creating, routing and approving all international travel requests; that reduces company risk by ensuring compliance with export, insurance and risk management regulations; and that enables real-time tracking of travel itineraries from a central reporting warehouse, so the company knows where travelers are at all times. The system resulted in significant cost savings and improved risk management for the company. At the conclusion of the project, the sponsor wrote: “We were a great success because we had walk-on-water types managing the program. I loved working with them.”